Effective Date: 12/07/2025
Contact: support@thenurai.com
We hope you love your purchase from The Nurai. However, if you’re not completely satisfied, you may request an exchange under the terms below.
Requests must be made within 3 days of delivery.
Item must be unused, unwashed, and in original packaging with tags intact.
Custom or sale items are not eligible for exchange.
We currently do not offer refunds. Only exchanges or store credit are processed for eligible returns.
Email us at support@thenurai.com with your order number and reason for exchange.
Once approved, you will be guided on how to return the item.
Shipping cost for exchanges is to be borne by the customer.
We reserve the right to reject items that do not meet our return conditions.
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